Every duty in the CMA vets Order, explained
For vet businesses with fewer than 15 sites.
Deadlines already running
From 23 March 2027
- Standard price list on your website23 March 2027
- Prices in booking confirmations23 March 2027
- Parasiticide prices and the VMD retailer register23 March 2027
- Group ownership shown prominently23 March 2027
- Practice information page23 March 2027
- Pet care plan terms and prices23 March 2027
- Cremation options and prices23 March 2027
- Written complaints process on your website23 March 2027
- RCVS complaints Decision Tree displayed23 March 2027
- Complaint log23 March 2027
- Mediation statement23 March 2027
- Compliance attestation to the RCVS21 April 2027
From 23 September 2027
- Written estimates of £500 or more23 September 2027
- Itemised bills23 September 2027
- Offering a written prescription23 September 2027
- Standard prescription notices and wording23 September 2027
- Prescription fee caps23 September 2027
- Ongoing medication flyer23 September 2027
- Own-brand medicines disclosed23 September 2027
- Find a Vet submission to the RCVS23 September 2027